Balanced Scorecard

Overview

Balanced Scorecard is a management tool developed by Harvard University Professors, Robert Kaplan & David Norton, in 1992 as “a measure that drives performance”. Balanced Scorecard is organized around four distinct perspectives such as Customer, Finance, Internal & Innovation & Learning. It provides a realistic balance between short term & long term objectives and financial & non financial measures of performance. Since its evolution, Balanced Scorecard has become the most used Management Technique.

Course Objective

The objective of the course is to provide participant

    • An insight into the concept of Balanced Scorecard
    • A framework to analyze organizational performance
    • An approach to build Balanced Scorecard
    • To help communicate, clarify & Manage Strategy
    • A tool to enhance company’s performance through aligned goals and focused strategy

Course Content

This is a full day workshop where the participants are engaged in clarifying, Vision, Mission & Values, looking at the goal and going through the alignment process. Broadly the following topics are covered:

  • Concept of Corporate Objective
  • Standard Performance Measures adopted by corporate
  • Evolution of Balanced Score Card
  • The Need for a Balanced Scorecard
  • Perspectives of Balanced Score Card
  • Identifying Objectives & Goals
  • Identifying Key initiatives for Achievement of Objectives & Goals
  • Identifying Key Result Area
  • Identifying Initiative Owners
  • Discuss Broad level Implementation Steps

Who should attend

The course is aimed at the mangers involved in planning and implementing departmental level strategy, taking up improvement initiatives and cascading the organizational goals down the line. Therefore, anyone having a team below him could be a potential participant.

What are the benefits of attending the workshop?

There so many benefits to attending this course and continuing to develop process improvement skills. Here are just a few benefits after implementing the action plan:

  • Higher Productivity
  • Focused team
  • A Reputation for Reliability
  • Improved Financial Results
  • Motivated Workforce

Methodologies

The course delivery will be interactive in nature. It will have a blend of live Examples, Case studies, scenarios, Videos, surveys and Games to facilitate

  • Experiential Learning
  • Experience Sharing
  • Insightful Sessions